Refund Policy
Refund Policy
We want every client to feel confident working with LAMNOVA Creative. Here's how we handle refunds and cancellations.
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Deposits
All projects require a 50% deposit to secure your start date and begin work. Deposits are non-refundable once work has commenced. This covers the time invested in discovery, strategy, and initial creative development.
Project Cancellations
If you need to cancel a project after work has begun, you will be invoiced for all work completed up to the point of cancellation, based on the agreed project rate. Any amount paid beyond the work completed will be refunded within 14 business days.
Completed Projects
Refunds are not available for completed projects where final deliverables have been provided. If you are unsatisfied with the final result, please contact us — we are committed to making it right through revisions within the agreed scope.
Revisions & Disputes
We include revision rounds in every project to ensure you're happy with the outcome. If you feel the work does not meet the agreed brief, please raise this during the revision process. We will work with you to resolve any concerns before final delivery.
Consulting & Strategy Sessions
Consulting sessions and strategy calls are non-refundable once they have taken place. If you need to reschedule, please do so at least 24 hours in advance. No-shows are non-refundable.
Contact Us
If you have questions about this policy or need to discuss a specific situation, please reach out at [email protected]. We handle every case with care and are committed to fair, transparent resolutions.
Questions about our refund policy? Email us at [email protected]
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